Need help? You've come to the right place. 

Are you...     IN BUILD/HYPERCARE:

• If your project is in the build or hypercare phase, please email your Project Manager for assistance.
• If you need to escalate an issue, please don't hesitate to send it to Paula Mogg for further follow-up.

Are you...     OFFICIALLY LIVE:

• If your project (website) is officially live and out of hypercare, the fastest way to get assistance is through the chat feature.
• You can click here to access the chat or look for the Shamoji icon located at the bottom-right of shazamme.com and inside the Shazamme Platform when you log in.
• The chat is available 24/7 and is the most efficient way to receive help. If the chat agents can't help you right away, they will create a ticket for the Support team to address.

Visit our...     KNOWLEDGE BASE:

1. You can visit the Shazamme Knowledge Base to find answers to your questions or submit a support ticket.
2. If not, you can also email support@shazamme.com to open a support ticket.
3. For escalations, please feel free to contact Paul Williamson if you need any more help.

Thank you for your understanding and cooperation. Shazamme Support Services is here to help you.